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My own ip keeps calling in polycom hdx 7000

Occasional Contributor

My own ip keeps calling in polycom hdx 7000


my device is getting calls from my device IP.

Let's say my IP is then I get calls from

I keep getting these calls every day like 40 times a day.

If I look into Call Detail Report in web interface then then I see Remote System name and also Call number 1 is 1012@ or with 62977@ 1000@ and so on. I guess those numbers are ports that something or someone is trying to use. I heard there's something called as Toll Fraud but I guess that's not case because my device is just calling itself.

Is there a solution or an explaination to this or if there's a way whitelist IP's which can call to my device?


Best regards,


Message 1 of 2
Polycom Employee & Community Manager

Re: My own ip keeps calling in polycom hdx 7000

Hello Einar,

welcome to the Polycom Community.

The community's Video FAQ contains this post here:

Apr 07,2015 Question: How can I prevent Phantom calls to my Video Solution?

Answer: A local Firewall or a Polycom Firewall traversal solution can be utilized to stop this. In order to add this to a possible future Software version in the form of a whitelist please contact Luriep => here <= or Security Center: Security Bulletin Relating to Worldwide Botnet Dialing H.323-Capable Systems


Your Problem is caused by this as someone is scanning your IP. Please place it behind a firewall and/or follow up as advised in above reply.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2