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New Group Series on Software Version 6.1.5 unable to connect to Cisco Webex Meeting

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Occasional Visitor

New Group Series on Software Version 6.1.5 unable to connect to Cisco Webex Meeting

Hi,

 

We just acquired a Polycom Group Series 500, installed standalone but is not able to connect to Cisco Webex. The call keeps dropping and error says "Check the Number".

 

Software Version: 6.1.5

 

Will appreciate feedbacks on how to resolve this.

 

Regards

 

Ken

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1 REPLY 1
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Polycom Employee & Community Manager

Re: New Group Series on Software Version 6.1.5 unable to connect to Cisco Webex Meeting

Hello @kehyinde ,

 

Welcome to the Poly Community.


Was this purchased via a Poly reseller as they should be familiar with how to set this up?

The latest Software is 6.2.2.4 if this is a brand new unit under contract or 6.1.7 if not so I suggest you update this.

 

As we are not aware what type of GroupSeries you purchased please select the right one from >here<

 

Some Cisco WebEx related topics can be found >here< and if this fails simply open a ticket via the reseller or directly with our support team in your region.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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