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No Assests Found (Polycom Support Portal) - Polycom HDX 7000

Faizan Bin Feroz
Occasional Advisor

No Assests Found (Polycom Support Portal) - Polycom HDX 7000

Hi All,


One of our client got HDX-7000 in year 2011. They were willing to have premier support. But on Polycom Portal, it gives error of "No Assets found for the Serial Number(s) entered." I cant disclose complete serial number but patial serial number is "881116110AXXXX".


Please help me out in this.




Message 1 of 2
Polycom Employee & Community Manager

Re: No Assests Found (Polycom Support Portal) - Polycom HDX 7000

Hello Faizan,

welcome back to the Polycom Community.

This cannot be resolved via the Polycom community and you will need to work with your Polycom reseller so we can verify this via the purchase order and correct any data if required.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2