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No Assests Found (Polycom Support Portal) - Polycom HDX 7000

Occasional Advisor

No Assests Found (Polycom Support Portal) - Polycom HDX 7000

Hi All,


One of our client got HDX-7000 in year 2011. They were willing to have premier support. But on Polycom Portal, it gives error of "No Assets found for the Serial Number(s) entered." I cant disclose complete serial number but patial serial number is "881116110AXXXX".


Please help me out in this.




Message 1 of 2
Polycom Employee & Community Manager

Re: No Assests Found (Polycom Support Portal) - Polycom HDX 7000

Hello Faizan,

welcome back to the Polycom Community.

This cannot be resolved via the Polycom community and you will need to work with your Polycom reseller so we can verify this via the purchase order and correct any data if required.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Message 2 of 2