No Assests Found (Polycom Support Portal) - Polycom HDX 7000
One of our client got HDX-7000 in year 2011. They were willing to have premier support. But on Polycom Portal, it gives error of "No Assets found for the Serial Number(s) entered." I cant disclose complete serial number but patial serial number is "881116110AXXXX".
Re: No Assests Found (Polycom Support Portal) - Polycom HDX 7000
welcome back to the Polycom Community.
This cannot be resolved via the Polycom community and you will need to work with your Polycom reseller so we can verify this via the purchase order and correct any data if required.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Polycom Global Services
---------------- The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.
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