Solved: Re: No power No LED on HDX 9000 set top box

dmaWEM2400 · ‎08-15-2016

All: any ideas on console that will not power up? I've switched cords, AC outlet is known good. We have no green LED flashing or showing at all. Thoughts? Thanks.

SteffenBaierUK · ‎08-15-2016

Hello dmaWEM2400,

welcome to the Polycom Community.

Its always useful to provide a bit of history on the unit.

Is this a brand new device or an older device and if older how old or when did it last work?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

SteffenBaierUK · ‎08-15-2016

Hello dmaWEM2400,

welcome to the Polycom Community.

Its always useful to provide a bit of history on the unit.

Is this a brand new device or an older device and if older how old or when did it last work?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

dmaWEM2400 · ‎08-15-2016

All:

This is an older unit that has been in service for a few years. It is lightly used, maybe 3 times a year? The building is on a backup generator so we're on reliable power. It was last checked a couple of weeks ago and normally sits a "sleep" mode. Serial number is 089706, model: 820809089706C1. We've had the unit installed at least 8 years. Thanks.

SteffenBaierUK · ‎08-16-2016

Hello dmaWEM2400,

The Unit was sold back in 20/05/2008 via SKC Communication Products, Inc. and had its power supply replaced back in 2010 .

Judging by its age I can only assume that the unit is defective an you would need an RMA. Please contact our support team in the USA so they can advise you on options.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

dmaWEM2400 · ‎08-16-2016

Thank you for the assistance - your team is confirming what I was thinking.