• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hello, I am attempting to get 2 VSX 7000e's to connet to a gatekeeper that is on an external VPN connection. The systems connect and the other side gets video and audio but the vsx units do not get video and audio from the gatekeeper. A workstation with m100 software was able to connect to the gaterkeeper and see the video and hear the audio from the vsx units from behind the same firewall that the VSX units are connecting.

 

software version on the vsx is Release 9.0.6.2-103 - 04Sep2011 21:27

NAT is enabled on the Sonicwall NSA e7500 firmware 5.8.1

VPN terminates at the firewall with IP range that is only on the firewall

NAT IP has been swapped between the workstation with the m100 software and the vsx units with no change.

Also note there is a polycom QDX 6000 that is on the same site that does work and it's configuration is the same at the Firewall level and on the vsx units

 

Any ideas or a resolution would be appreciated.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.