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Not able to upgrade PTC paired tp HDX 7000

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Frequent Visitor

Not able to upgrade PTC paired tp HDX 7000

Hi All,

 

Recently we upgrade HDX 7000 HD to 3.1.14 however touch control cannot be upgraded to 1.17.

 

I tried to follow the PTC USB upgrade process however it does not work.  

 

Error: "Error Initializing software package. Please verify the software package or obtaina new one, and try again. if the software package resides on a remote server, please contact you administrator.

 

Please assist.

 

Thanks,

Amlesh

Message 1 of 3
2 REPLIES 2
Frequent Visitor

Re: Not able to upgrade PTC paired tp HDX 7000

Hi Team,

 

Anyone who can assist on this issue please.

 

Thanks

Message 2 of 3
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Polycom Employee & Community Manager

Re: Not able to upgrade PTC paired tp HDX 7000

Hello @Amlesh Sengar ,

 

Welcome to the Poly Community.

 

The community is run by volunteers who will respond if they can answer questions.

 

If you are in need of support please work with a Poly reseller and/or Poly support directly.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 3