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Not able to upgrade PTC paired tp HDX 7000

Frequent Visitor

Not able to upgrade PTC paired tp HDX 7000

Hi All,


Recently we upgrade HDX 7000 HD to 3.1.14 however touch control cannot be upgraded to 1.17.


I tried to follow the PTC USB upgrade process however it does not work.  


Error: "Error Initializing software package. Please verify the software package or obtaina new one, and try again. if the software package resides on a remote server, please contact you administrator.


Please assist.




Message 1 of 3
Frequent Visitor

Re: Not able to upgrade PTC paired tp HDX 7000

Hi Team,


Anyone who can assist on this issue please.



Message 2 of 3
Polycom Employee & Community Manager

Re: Not able to upgrade PTC paired tp HDX 7000

Hello @Amlesh Sengar ,


Welcome to the Poly Community.


The community is run by volunteers who will respond if they can answer questions.


If you are in need of support please work with a Poly reseller and/or Poly support directly.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier


The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 3