Plantronics + Polycom. Now together as Poly Logo

On HDX 9002 after Factory Restore remote no longer works.

rogerw999
Occasional Visitor

On HDX 9002 after Factory Restore remote no longer works.

Not knowing any better, after doing a factory restore we no longer have any control with the remote and of course no component video we can hook up to. We also lost the "HELLO" in multiple languages at power up. Is there any way to restore remote function or anything else short of someone with the same system sending us a USB thumb drive with their configuration? And how do you save that config to a thumb drive?

Note: we did try to set the remote to all possible ID's (00 thru 15) with no luck.

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