We bought 2No's HDX7000HD series VC bundle and installed in two different location with our service provider ,
Setup was made as below ,
Admin Settings / Network / IP Network / Firewall
on this page enable "fixed Ports" 3230-3235, UDP 3230-3280
set NAT configuration to "auto" (your public WAN ip should appear under the field, if not, set the value to manual and enter your ( WAN IP as 126.96.36.199)
Disable NAT is h.323 compatible
I dialed polycom test site from both device Device # 1 working fine and connection was established and can see video and audio
Device #2 : Connection was establishes but there is no video / only audio , Incoming data is nil ( Sometime i am getting audio and video & when i make call from this device to Device # 1 I am not able to make H.323 call its calling as SIP ,
What could be the issue , Please help me to fix this issue
Thanks - Saran
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Thanks for your prompt response ,
If i am not wrong the below ports needs to open when we use Dynamic IP address ,
TCP 49152 => 65535 for additional signalling
But our case, we are using Statis Public IP Address ( Device #1 - 188.8.131.52 & Device#2 - 184.108.40.206) & we made same setting for both devices ..
Device # 1 - Working perfect (H.323 call) .. (Tested with polycom 220.127.116.11 )
Device # 2 - call established , but cant able to see farend video , Few times i received video and audio but not stable (H.323)
DEVICE - HDX700 HD
Software version - 3.1.6 46064
Hardware version -Type D
Please scan those public IP address and guide us ..