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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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Hi All,

 

We have polycom vsx 7000a(128) in our company. Recently I am receiving blue screen on TV. The camera is not turning also IR is not working. When I checked equipment  the power cable(BLUE) from subwoofer yellow color cable has been missed. Is it related this issue? Please advice

 

 

Thanks,

Charles k

5 REPLIES 5
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The subwoofer on the VSX 7000A provided power to the unit.  If it is not connected to the subwoofer the unit will not power up.

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Hi,

 

The equipment is UP and we can connect into conference but the camera is not working. Blue screen 

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Hi there...

press the camera button on the remote and make sure, that camera 1 is chosen correctly.

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if the problem still presist after to do the activity of power it mean there is some hardware issue as may be your camera is not working with the unit itself Regards Yash Pal
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Thanks All.

 

I found the issue is in power connector of VC unit from sub-woofer and raised RMA in polycom.

 

Thanks,

Charles K

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