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PSV-14XX far site disconnected

Occasional Visitor

PSV-14XX far site disconnected



I do have a system polycom viewstation PSV-14XX

When I use policom realpresence desktop or application to call viewstation, the viewstation start sounding of call income. I accept the call, but continue with the legend "connecting".

Once 0.5 minutes aprox pass, the call hang-up with the legend "far site disconnected"

This only happened when try to call to polycom viewstation system.


When the call was made in the office between 2 realpresence everything goings OK.

This only happened when  the viewstation is used.


how can I solve this problem?

The terminal results for this test was attached.


Thank you


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