Plantronics + Polycom. Now together as Poly Logo

PSV-14XX far site disconnected

Yo8
Occasional Visitor

PSV-14XX far site disconnected

Hello,

 

I do have a system polycom viewstation PSV-14XX

When I use policom realpresence desktop or application to call viewstation, the viewstation start sounding of call income. I accept the call, but continue with the legend "connecting".

Once 0.5 minutes aprox pass, the call hang-up with the legend "far site disconnected"

This only happened when try to call to polycom viewstation system.

 

When the call was made in the office between 2 realpresence everything goings OK.

This only happened when  the viewstation is used.

 

how can I solve this problem?

The terminal results for this test was attached.

 

Thank you

Yo8

Message 1 of 1