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PVX - M100 video capture failure

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Occasional Contributor

PVX - M100 video capture failure

PVX - M100 video capture failure:  dear friends, the following problem appeared after installing PVX, than M100- the software can't get video from a local camera. I checked everything, the local camera recognizes by VLC, Windows Media Encoder and other video capture soft-no problem, I get picture from a camera in a usual way. Only Polycom shows black screen. Surely, video capture device was chosen in a PVX setup menu.  More to say, it never restores your choice, any time the program restarts you have to "remind" the PVX where is it's videosource .  It becomes disturbing.  Two PCs,all soft is 100% legal , brended devices-Sony camera connected by i-link, Avermedia videocapture board bi PC-I express. But ONLY Polycom refuses to work properly. 

   Please help me to understand what happens. 

 

2 REPLIES 2
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Occasional Contributor

Re: PVX - M100 video capture failure

We did the following: installed PVX/m100 on another PC WinXP SP2 and PCI-E videocapture board. The video is displayed and recognized by all the staff, except Polycom. I'll start money back procedure-it's abnormal to pay for unreliable and unpredictable staff. 

Message 2 of 3
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Polycom Employee & Community Manager

Re: PVX - M100 video capture failure

Hello ,

welcome to the Polycom Community.

Would you mind explaining in detail what issue you are experiencing?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Message 3 of 3