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Pairing Trio 8800 with Visual+ in Teams firmware

Occasional Visitor

Pairing Trio 8800 with Visual+ in Teams firmware

Hi there,

 

I'm trying to utilize RealConnect on my Trio 8800 with Visual+. I followed the various steps in the PLCM portal to enable my RealConnect licenses. Now I'm trying to enable video interop on my account which appears to work as my Teams meeting invites now include new options to connect via video conferencing equipment. The issue I'm having is how I can actually implement this in a meeting room. On the Trio, there is no way to pair with my Visual+ while in Teams mode. In SfB mode, it worked perfectly. Does anyone have advice for me?

Thanks!

Message 1 of 6
5 REPLIES 5
Polycom Employee & Community Manager

Re: Pairing Trio 8800 with Visual+ in Teams firmware

Hello @cmoney ,

 

Welcome to the Poly Community.


Once a Poly Trio is in Teams mode our partner Microsoft restricted the usage to an Audio Conference phone without the ability to pair with a Visual+ and use this as a video conferencing device.

 

I suggest you simply work with our dedicated support team to set this up.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 6
Occasional Visitor

Re: Pairing Trio 8800 with Visual+ in Teams firmware

Thanks Steffen. My understanding was that RealConnect would enable us to use the Trio in video conferences. If that isn't the case then I guess we are truly limited to audio conferences from now on.

 

Cmoney

Message 3 of 6
Highlighted
Polycom Employee & Community Manager

Re: Pairing Trio 8800 with Visual+ in Teams firmware

Hello @cmoney ,

 

The Trio, not in Teams mode, can be paired with a Visual+ or VisualPro and is a full video conference system.

 

As stated work with our support team.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 4 of 6
Frequent Visitor

Re: Pairing Trio 8800 with Visual+ in Teams firmware

Having just been tasked with testing the Trio 8800 with Visual+ in Teams. Is this still the most up to date information? Is there at present anyway to use the Trio 8800 with Visual+ in Teams. At present we are using the Trio 8800 with Visual+ in SfB, setup as rooms through MS outlook and are wanting to see if this would be possable when we move to teams.

 

Thank you

 

Roy

Message 5 of 6
Polycom Employee & Community Manager

Re: Pairing Trio 8800 with Visual+ in Teams firmware

Hello

Microsoft has not changed their mind in the last 7 days since I responded.

Everything posted is and will be applicable

Replied via a mobile device



<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 6 of 6