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Partial Calls - Call Detail Report

Mozez
Advisor

Partial Calls - Call Detail Report

Hi,

 

Could someone elaborate as to what a "Partial Call" is or means in regards to entries in the Call Detail Report? I have several entries in a report from a Group 700 that are marked as a disconnect reason of "Partial Call". There is no other information in these entries except for a date/time and an IP address in Remote System Name.

 

Message 1 of 4
3 REPLIES 3
Mozez
Advisor

Re: Partial Calls - Call Detail Report

Bumping this.

 

So no-one has any idea about Partial calls? It is happening to around 15% of the calls made on a unit running 4.3.0. Surely someone somewhere knows something about it.

 

Message 2 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: Partial Calls - Call Detail Report

Hello Mozez,

welcome to the Polycom Community.

Could I kindly ask you not to "bump" your topics as people will respond if they have anything of value to add to your post without you doing this.

 

If this is an urgent matter for yourself please contact your Polycom reseller.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: Partial Calls - Call Detail Report

Hello Mozez,

I followed this up internally and the explanation I received is as follows:

 

  • A partial cdr means that we made an entry when the call started but the machine was not available to say the call ended. If the machine crashes or it is rebooted while a call is active we will have a partial cdr

I hope the above explains the entry and I can only recommend to work with your Polycom reseller if you require more details.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4