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Poly 8800 with Visual Pro - Unable to Pair when in teams

Occasional Visitor

Poly 8800 with Visual Pro - Unable to Pair when in teams

Morning,

 

I have a new 8800, Visual Pro, and Eagle Eye 4x  that I am very new to.   When I'm in skype or generic "profile" the 8800 and Pro are paired without issue and I see this reflected on my single monitor I have hooked up however when I go into the "teams" profile it does it reboot thing and will not pair again.   Both devices get an IP and I can ping them both from my laptop etc. No unique setups.  Currently I'm just trying to get teams functionality to completely work before I play with SIP calling etc.

 

When I am in teams and go into settings > to the "warnings" it just states "Could not connect to one or more paired devices"..

 

Polycom Trio 8800
UC Version: 5.9.0.11398
PN: 3111-65290-001 Rev:A

SN: 64167f761e25

 

Trio Visual Pro
SW: 6.1.9-500016
HW Version 20

SN: 8G18474C3F3DF8

Message 1 of 4
3 REPLIES 3
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Polycom Employee & Community Manager

Re: Poly 8800 with Visual Pro - Unable to Pair when in teams

Hello @Dstop ,

 

Welcome to the Poly Community.

 

When in Teams mode Microsoft will not allow any pairing to Visual+ or VisualPro and the Phone becomes an Audio Device only.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 4
Occasional Visitor

Re: Poly 8800 with Visual Pro - Unable to Pair when in teams

Oh wow...   that is... good information.    Do you by chance know if the "Zoom Room" equipment has the capability?   (Being as though it doesn't come with the Plus or the Pro and instead you get a lovely Dell Optiplex PC It looks like?)

Message 3 of 4
Polycom Employee & Community Manager

Re: Poly 8800 with Visual Pro - Unable to Pair when in teams

Hello @Dstop ,

 

the Poly Trio can pair with a Zoom room in Zoom Mode either using a USB cable or the Virtual USB introduced in the latest UC Software 5.9.0

 

Again in this mode, the Trio works as a standalone device with no pairing to a Visual+/VisualPro.

 

If you want to keep the Trio paired with the VisualPro and the Camera simply look at the free service RealConnect that Poly offers at present.

 

This way you have Skype for Business, Team's and any other service the Trio supports including Hybrid registration to openSIP server and Zoom/BlueJeans.

 

Simply provide me with your credentials including an Email, Name and Phone number so I can forward these to the right team.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 4 of 4