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Poly G7500 Zoom Mode USB camera questions

Paul Hargrove
Occasional Visitor

Poly G7500 Zoom Mode USB camera questions



For a G7500 in Zoom mode with two USB Logitech Rally Cameras:

  • can I switch between the two and setup presets for each camera?
  • will the Logitech group framing work for each camera?

I can see that the G7500 now supports multiple USB cameras but I can't see if presets or speaker framing for USB cameras is supported.



Message 1 of 4
Polycom Employee & Community Manager

Re: Poly G7500 Zoom Mode USB camera questions

Hello @Paul Hargrove ,


A very warm welcome to the Poly Community.

I believe the very last 3.8.0 release fixed an issue where after rebooting the G7500 or Studio X the cameras would swap.


This way you should be able to use Presets to control the camera but I am not aware if the competitor's functionality for Group Framing would work if this is a feature of the camera itself.


Feel free to contact me as you should know how to get hold of me


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier


The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Paul Hargrove
Occasional Visitor

Re: Poly G7500 Zoom Mode USB camera questions

Hi Steff,


Thanks for the reply.


I've done a few G7500 installs but never with the Rally USB.

As the Logitech Rally Ultra HD PTZ USB camera is now an officially supported camera it would be good to know if there is a way of enabling the group framing via the G7500 UI.



Message 3 of 4
Esteemed Contributor

Re: Poly G7500 Zoom Mode USB camera questions

Hi @Paul Hargrove,


the right question is, does the Logitech Rally support group framing with the internal hardware or softwarebased like the Meetup? If hardware based it should work, with software not.

Message 4 of 4