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Poly G7500 & X50 intermittently losing the Poly Profile

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Frequent Visitor

Poly G7500 & X50 intermittently losing the Poly Profile

Issue Experienced: G7500 & X50 intermittently lose the Poly Profile. (see the following screenshot)

A general reboot resolves the issue.

issue detected on 3 devices - version 3.2.1-224090

 

Himal_0-1604069494511.jpeg

 

 

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Regular Advisor

Re: Poly G7500 & X50 intermittently losing the Poly Profile

I am seeing a number of bugs in 3.2.1.  I am seeing sporadic unpairing of TC8 and unpairing, particularly after weekly reboots (although I run in Zoom Room mode).

 

What you describe was present back in the 3.1.x days.

 

We may have to go all the way back to 3.1.3 to get some resemblence of stability.  3.2.0 had a major bug where the digital extender malfunctioned on the G7500.  Never made the release notes but "fixed" in 3.2.1.  I guess no other customers use digital extenders; it didn't warrant any announcement from Poly.

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