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Poly P15: White Balance and Volume Setting

steven7
Visitor
‎03-05-2021 04:48 AM
‎03-05-2021 04:48 AM

Poly P15: White Balance and Volume Setting

Hi,

 

Recent P15 purchase. Great device, however have two questions

 

1) Auto white balance struggles with warm light and tends to cast a strong pink hue to skin tone

2) Unable to change volume

 

Is there anyway to adjust these settings manually?

 

Steven

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SteffenBaierUK
Polycom Employee & Community Manager Polycom Employee & Community Manager
Polycom Employee & Community Manager
‎03-05-2021 05:21 AM
‎03-05-2021 05:21 AM

Re: Poly P15: White Balance and Volume Setting

Hello @steven7 ,

 

Welcome to the Poly Community.


Have you downloaded the Poly Lens App from >here<:

SteffenBaierUK_0-1614950451396.png

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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steven7
Visitor
‎03-05-2021 05:25 AM
‎03-05-2021 05:25 AM

Re: Poly P15: White Balance and Volume Setting

Yes I did. So it looks like there's no option for white balance adjustment and volume adjustment. That'll limit this for some WFH scenarios then. Do you have any insight to whether there's any current plan to add these (at least white balance)?

 

This is a feature available with the Polycom Studio USB (but it's quite a bit larger and more aimed at conference rooms). Was hoping it'd be available with the P15

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SteffenBaierUK
Polycom Employee & Community Manager Polycom Employee & Community Manager
Polycom Employee & Community Manager
‎03-05-2021 06:16 AM
‎03-05-2021 06:16 AM

Re: Poly P15: White Balance and Volume Setting

Hello @steven7 ,

 

For the volume question, I am unsure as this would be part of the Windows or Mac OS.

 

In regards to adjusting additional settings, I bring this up with product management.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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steven7
Visitor
‎03-05-2021 06:34 AM
‎03-05-2021 06:34 AM

Re: Poly P15: White Balance and Volume Setting

Hi,

 

Yes, it's possible to adjust within windows, but as this is a communication device, it's volume won't change based on main volume slider.

 

Plantronics Calistro 7200 have dedicated volume keys (and the new Poly Studio line does too), the polycom studio has a remote with volume buttons.

 

Understand that this device is a bit different, but then the solution would be to either change volume on in app (Zoom has a good interface for it, but Skype doesn't), or to go through window's sound setting interface (which is not great). 

 

The Poly Lens app already provides EQ adjustments for treble and bass under "Ringtones & Volume", and it'd be nice to have an volume adjust setting under that section.

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