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Poly Studio X50 automatically starts presenting on PC wake

Occasional Contributor

Poly Studio X50 automatically starts presenting on PC wake

Hey folks. 

So, in addition to our Studio X50, we have a small form factor HP PC with Windows 10 in our conference room. 

It has 2 video outs (1 HDMI and 1 DP)
HDMI goes to Poly Studio X50 "HDMI IN" 
DP goes to TV via DP->HDMI cable 

This is so that you can use the computer with the TV separate from the Poly if you're just doing something solely internally in the conference room. 

However, we have noticed that if you wake up the PC - the Poly Studio X50 automatically enters Presentation mode and starts screen sharing. This happens regardless of the input you have the TV on. Wake the computer up and Poly starts presenting.

This is evident by the presentation light on the Poly, the TC8 indicates it's in Presi mode and then of course just switching inputs over to the Poly shows the screen shared. 

Any idea what's causing this?

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Polycom Employee & Community Manager

Re: Poly Studio X50 automatically starts presenting on PC wake

Hello @kilowattson ,


Welcome to the Poly Community.

Consumer Electronics Control under Audio/Video > Monitors?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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