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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎06-03-2021 12:21 PM

HP Recommended

Hello,

 

I have the X50 and TC8 running the latest software version.

I have a Microsoft Teams Rooms active license and selected Microsoft Teams as the provider under Device Management.

The equipment rebooted and the TC8 asked me to log in to my Microsoft Teams account.

I did login successfully, but now the TC8 shows a "Cant Find any Devices" error message and I cant find a way to get Teams to work.

What did I do wrong or what am I missing?

Thank you for any input.

1 REPLY 1

‎06-03-2021 12:44 PM

HP Recommended

Hello @juancg ,

Stating the latest software does not help others when finding this post in days, weeks, months, or years to come as they do not know what software mentioned was current at the time of writing.

Please therefore always post the exact complete build-id.

 

At present software 3.3.2 is the only Microsoft Teams certified software. The one before is 3.2.3 and does not have the new UI using the TC8


Did you sign into Studio X using the same Microsoft Teams credetials prior to signing into the TC8? Did you pair the TC8 and is the TC8 and the Studio X in the same VLAN?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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