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Poly TC8 not checking into intune

Tom O
Occasional Contributor

Poly TC8 not checking into intune

We have some Poly TC8s that are not checking into intune after the initial enrollment.  By default after 30 days they are being marked as non-compliant for not checking in.  We were on version 3.6 but, support had us roll back to 3.5.  I still do not see it checking in.

Message 1 of 3
Polycom Employee & Community Manager

Re: Poly TC8 not checking into intune

Hello @Tom O ,


Welcome back to the Poly Community.

I would suggest you work this with our Partner Microsoft as they supply the relevant applications that communicate with Teams and or Intunes.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
Polycom Employee

Re: Poly TC8 not checking into intune

Hey @Tom O ...

please check my blog, where i´ve posted some information on Endpoint manager and compliance policies:

This should help you resolving the issue. If that´s, for any reason not the case, please reach out to MSFT as mentioned by Steffen already.






Kind regards,
Message 3 of 3