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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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The release notes for 3.2.2 are there but the software itself is missing in action.
https://support.polycom.com/content/support/north-america/usa/en/support/video/poly-studio-x-family/...

Soon to return? 

-James

 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello @jbass_srcinc ,

 

From our Video FAQ:

 

Mar 16, 2016 Question: Can I receive automatic notifications for software updates for Poly Devices?

Resolution:Either sign up for Support Notifications =>here<= or Subscribe to the RSS feed =>here <=

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

5 REPLIES 5
HP Recommended

Hello @jbass_srcinc ,

 

Welcome back to the Poly Community.


This will be replaced with an updated version. We have no ETA for this as of yet.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Thanks Steffen,
Is it possible to receive notifications when new versions are released? 

Thanks again,

James

 

HP Recommended

Hello @jbass_srcinc ,

 

From our Video FAQ:

 

Mar 16, 2016 Question: Can I receive automatic notifications for software updates for Poly Devices?

Resolution:Either sign up for Support Notifications =>here<= or Subscribe to the RSS feed =>here <=

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hello @jbass_srcinc 

 

3.2.2 is back on the support page

 

replied via a mobile device 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

I don't know how others are faring but I am finding that version 3.2.x isn't stable enough for deployment and for the time being the best choice is to roll back to version 3.1.3.  This morning at 5:53 I received an alert that a Zoom Room was offline (X30 & TC8). I could ping it's IP so I knew that it was up but when I attempted to log into the web configurator I was unable to due to an incorrect password error. For some reason it had rolled back to the default admin password (luckily I keep track of the serial numbers of these devices). I logged into it, reset the password and while everything w/the exception of the password seemed to be in order the Zoom Room itself was no longer activated and this is something that cannot be rectified remotely. Since I am deploying these systems to a number of remote offices this creates a serious support problem if the Zoom Room loses activation. This coupled with Trio C60 mics randomly not being an option for audio in (Service Request Detail : 1-19826725561) is a deal breaker so I am going to proactively roll all of our devices back to 3.1.3 and hope for the best. 

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