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Poly VideoOS 3.2.2 taken down?

SOLVED
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Frequent Advisor

Poly VideoOS 3.2.2 taken down?

The release notes for 3.2.2 are there but the software itself is missing in action.
https://support.polycom.com/content/support/north-america/usa/en/support/video/poly-studio-x-family/...

Soon to return? 

-James

 

 

 

Message 1 of 6
1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Polycom Employee & Community Manager

Re: Poly VideoOS 3.2.2 taken down?

Hello jbass@srcinc ,

 

From our Video FAQ:

 

Mar 16, 2016 Question: Can I receive automatic notifications for software updates for Poly Devices?

Resolution:Either sign up for Support Notifications =>here<= or Subscribe to the RSS feed =>here <=

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 6
5 REPLIES 5
Highlighted
Polycom Employee & Community Manager

Re: Poly VideoOS 3.2.2 taken down?

Hello jbass@srcinc ,

 

Welcome back to the Poly Community.


This will be replaced with an updated version. We have no ETA for this as of yet.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 6
Highlighted
Frequent Advisor

Re: Poly VideoOS 3.2.2 taken down?

Thanks Steffen,
Is it possible to receive notifications when new versions are released? 

Thanks again,

James

 

Message 3 of 6
Highlighted
Polycom Employee & Community Manager

Re: Poly VideoOS 3.2.2 taken down?

Hello jbass@srcinc ,

 

From our Video FAQ:

 

Mar 16, 2016 Question: Can I receive automatic notifications for software updates for Poly Devices?

Resolution:Either sign up for Support Notifications =>here<= or Subscribe to the RSS feed =>here <=

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 6
Highlighted
Polycom Employee & Community Manager

Re: Poly VideoOS 3.2.2 taken down?

Hello jbass@srcinc 

 

3.2.2 is back on the support page

 

replied via a mobile device 

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 6
Highlighted
Frequent Advisor

Re: Poly VideoOS 3.2.2 taken down?

I don't know how others are faring but I am finding that version 3.2.x isn't stable enough for deployment and for the time being the best choice is to roll back to version 3.1.3.  This morning at 5:53 I received an alert that a Zoom Room was offline (X30 & TC8). I could ping it's IP so I knew that it was up but when I attempted to log into the web configurator I was unable to due to an incorrect password error. For some reason it had rolled back to the default admin password (luckily I keep track of the serial numbers of these devices). I logged into it, reset the password and while everything w/the exception of the password seemed to be in order the Zoom Room itself was no longer activated and this is something that cannot be rectified remotely. Since I am deploying these systems to a number of remote offices this creates a serious support problem if the Zoom Room loses activation. This coupled with Trio C60 mics randomly not being an option for audio in (Service Request Detail : 1-19826725561) is a deal breaker so I am going to proactively roll all of our devices back to 3.1.3 and hope for the best. 

Message 6 of 6