Plantronics + Polycom. Now together as Poly Logo

Poly X-30 Issue with need to manually choose between ZoomRoom and Device Management applications

SOLVED
avshch
Advisor

Poly X-30 Issue with need to manually choose between ZoomRoom and Device Management applications

We have an issue with Poly X30 after each reboot the device requires manually select an application between ZoomRoom and Device Management. It requires to attached USB-mouse to make that selection. Poly X30 is registered to Poly Lens.

Is there a way to specify the default application to load (ZoomRoom) w/o the need to manually select the application?

Message 1 of 5
1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: Poly X-30 Issue with need to manually choose between ZoomRoom and Device Management applications

Hello @avshch 

Welcome back to the Poly community.

 

Before you can ask any new questions please see below. You have been reminded of this before.

Some or a couple of your old post(s) or reply(s) to them => here <= are still open/pending as you have not marked these as "Accept as a solution" or at least provide some form of feedback or answer.

If they are in this state nobody finding them via a community search will know if an answer or advice provided was useful and has maybe helped you.

Could you therefore kindly go over them and mark or answer as appropriate?

If they are marked as "Accept as a solution" other users can find these easier and it helps them to utilise the community more efficiently. Please do not simply mark them without any type of feedback.

 

Prior to this, we are not able to answer any more of your questions.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 5
4 REPLIES 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: Poly X-30 Issue with need to manually choose between ZoomRoom and Device Management applications

Hello @avshch 

Welcome back to the Poly community.

 

Before you can ask any new questions please see below. You have been reminded of this before.

Some or a couple of your old post(s) or reply(s) to them => here <= are still open/pending as you have not marked these as "Accept as a solution" or at least provide some form of feedback or answer.

If they are in this state nobody finding them via a community search will know if an answer or advice provided was useful and has maybe helped you.

Could you therefore kindly go over them and mark or answer as appropriate?

If they are marked as "Accept as a solution" other users can find these easier and it helps them to utilise the community more efficiently. Please do not simply mark them without any type of feedback.

 

Prior to this, we are not able to answer any more of your questions.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 5
avshch
Advisor

Re: Poly X-30 Issue with need to manually choose between ZoomRoom and Device Management applications

Just to be clear the solution for this problem has not been provided.

Message 3 of 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: Poly X-30 Issue with need to manually choose between ZoomRoom and Device Management applications

Hello @avshch ,

 

and just to be clear as well you did exactly what I had asked you not to do aka simply clicked on provide solution instead of providing a meaningful update.

 

For your new issue, you have not stated basic information like the software being used at present so your next step would be to work with your Poly reseller to get this into support if no other volunteer replies.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 5
avshch
Advisor

Re: Poly X-30 Issue with need to manually choose between ZoomRoom and Device Management applications

The specific information is provided at the case#1-20007985601 submitted to Poly support.

Poly software running on Poly X30 is 3.2.3.0. Let me know which other specific information you might require to provide the resolution for this issue. Thanks,

 

 

Message 5 of 5