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Poly X30 Zoom Rooms - Rooms Calendar untrusted SSL Certificate with on premise Exchange Server

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Occasional Contributor

Poly X30 Zoom Rooms - Rooms Calendar untrusted SSL Certificate with on premise Exchange Server

Hi

 

Since the major Zooms Upgrade, using our Poly X30 in Zooms Room mode, once signing in we are unable to bring up the Zoom Room Calendar which is linked to Our Exhange On Premise server

 

Its a GoDaddy certificate but wondering how i would get the X30 running Zoom mode to to trust certificate

Message 1 of 7
6 REPLIES 6
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Polycom Employee & Community Manager

Re: Poly X30 Zoom Rooms - Rooms Calendar untrusted SSL Certificate with on premise Exchange Server

Hello @Bell Potter ,

 

Welcome back to the Poly Community.


It could be helpful to provide us, volunteers, here with a little bit more info. For example:

 

  • What software are you using on the Studio X 30?
  • Where do you see this error?
  • Have you yet contact Zoom support?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 7
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Occasional Contributor

Re: Poly X30 Zoom Rooms - Rooms Calendar untrusted SSL Certificate with on premise Exchange Server

Latest Software is running 3.1.0

 

The error is seen on TV screen where i assume the normal Zoom Calendar would be displayed, we run a TR8 controller so luckily we are able to launch meetings, which means meeting takes over from there, but calendar is not displayed every other time and of course calendar schedukle function does not work

 

I have a case open since May with Zoom am i have virtually zero from them in terms of progress i keep getting told there is an enhancement coming from Polycom in next update but i have been three 3 Polycom firmware now with no change

 

I can assume that the certificate intermediate or root certififcates are missing from Zoom or Polycom X30 and therefore its unable to verify my On Premise Exchange certificate, which is a main provider like GoDaddy, so im not sure where this can be resolved

 

 

Message 3 of 7
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Polycom Employee & Community Manager

Re: Poly X30 Zoom Rooms - Rooms Calendar untrusted SSL Certificate with on premise Exchange Server

Hello @Bell Potter ,

 

The latest software is 3.1.3 and includes various Zoom enhancements and the latest Zoom APK which most likely simply resolves your issues.

 

Please upgrade and if this still fails work with our support team Monday to Friday in your region.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 7
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Occasional Contributor

Re: Poly X30 Zoom Rooms - Rooms Calendar untrusted SSL Certificate with on premise Exchange Server

Sorry can confirm latest version is 3.1.3 which has made no difference

I did raise a case last week several says ago and have had nobody get back to me other than tell to wait for a call in my timezone which was a very poor response seeing as i raised it 6 days ago

Message 5 of 7
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Polycom Employee & Community Manager

Re: Poly X30 Zoom Rooms - Rooms Calendar untrusted SSL Certificate with on premise Exchange Server

Hello @Bell Potter ,

 

I can see 1-17723020161 was opened on the 06/08/2020 which makes this in my math Thursday aka 2 working days ago. Someone communicated with you on the same day and requested your location.

 

As an End customer, you have been informed that you are entitled to 5x12 aka Monday to Friday and I believe someone got in touch today.

 

Have you tried to simply upload a GoDaddy Root Certificate via the Web Interface Security > Certificates?

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 7
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Occasional Contributor

Re: Poly X30 Zoom Rooms - Rooms Calendar untrusted SSL Certificate with on premise Exchange Server

Yes 6 local time days included weekends but i guess my frustration was raising a  case then taking 1 day to be told contact is only for business hours and then having no contact after that, but its all good have escalated to my local account manager and have a tech working on case

 

Yes have already uploaded these root certs and actual cert into certificate section of the X30 but makes no difference

 

My Poly engineer is saying this seems to be known issue and seems to be on the Zoom side ( i have had an open case with them for over 2 months with no progress) so at a bit of a dead end here seems also to be affecting other Poly X30 using Zoom, so im hoping this is escalated somewhere within in Zoom\ Poly to have a look at it

Message 7 of 7