• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hey guys,

 

We're having 2 issues with the Poly X30 and TC8 touch units.

 

The TC8 keeps losing it pair with the X30 after 24/48hrs. The X30 has sleep mode turned on after 15 minutes of no usage. The TC8 can only then repair after unplugging and rebooting the TC8.

 

Also we've also seen in a Microsoft Teams meeting that the device doesnt send video to other participants after being on for a few days. A reboot of the system fixes this.

 

We are running the latest Poly sourced updates on both devices:

X30: 3.6.0-350035

TC8: 3.6.0-210534

 

This is a trial unit so isnt provisioned.

Any suggestions to fix these 2 issues?

 

The dev

3 REPLIES 3
HP Recommended

Hello @duncy21 ,

 

Welcome back to the Poly Community.

 

I can only ask you to raise this with our support Team.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Where shall i raise this? 

whats the best place?

HP Recommended

Hello @duncy21 ,

 

Welcome back to the Poly Community.

It completely depends where in the world you are.

 

https://www.poly.com/gb/en/support/contact

 

The above is for the UK as an example


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.