Plantronics + Polycom. Now together as Poly Logo

Poly X50 Device Mode not working

Highlighted
Occasional Visitor

Poly X50 Device Mode not working

We recently purchased a Poly X50 and have set it up in its default Poly Mode. We have it connected to a projector and a Poly TC8 currently. Our original intention was to use the device for conferencing but we ran into an issue that the default hardware only allows for one conferencing program at a time without resetting the device.

 

As an alternate solution we wish to use the Poly Mode's "Device Mode" feature in tandem with a computer which will manage the conferencing and simply use the X50's camera and speaker. However, when we plug the computer (currently testing with a Latitude 5285) into the X50 and set it to device mode...nothing happens.

 

All we get is the message saying to plug a device into the X50 with no further instructions and we are unable to access it on the device. Occasionally, when unplugging and plugging the device back in the X50's display will flash quickly before continuing to show the same message.

So...what gives? Is there anything special we need to do for Device Mode to function? Are other people having similar issues?

Message 1 of 4
3 REPLIES 3
Highlighted
Polycom Employee & Community Manager

Re: Poly X50 Device Mode not working

Hello ,

 

Welcome to the Poly Community.


It would be of interest what Software you are encountering this with?

 

In addition what USB cable are you using and what length, as there is a USB standard >here< that defines the maximum length a cable should have to be within the specifications.

 

These are not Poly limitations but physical limitations.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Highlighted
Occasional Visitor

Re: Poly X50 Device Mode not working

To answer those questions:

 

1) We are running version 3.2.1-224090 of the X50 software according to the admin page.

 

2) Our USB cable is a 6 foot USB A to C cable. As best I know this should be well below the length limitations of the wiring.

Message 3 of 4
Highlighted
Polycom Employee & Community Manager

Re: Poly X50 Device Mode not working

Hello @Robert P 

 

is this a high-end cable or just a cheap cable?

 

I suggest you get this into support.

 

Best regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4