We recently purchased a Poly X50 and have set it up in its default Poly Mode. We have it connected to a projector and a Poly TC8 currently. Our original intention was to use the device for conferencing but we ran into an issue that the default hardware only allows for one conferencing program at a time without resetting the device.
As an alternate solution we wish to use the Poly Mode's "Device Mode" feature in tandem with a computer which will manage the conferencing and simply use the X50's camera and speaker. However, when we plug the computer (currently testing with a Latitude 5285) into the X50 and set it to device mode...nothing happens.
All we get is the message saying to plug a device into the X50 with no further instructions and we are unable to access it on the device. Occasionally, when unplugging and plugging the device back in the X50's display will flash quickly before continuing to show the same message.
So...what gives? Is there anything special we need to do for Device Mode to function? Are other people having similar issues?
Welcome to the Poly Community.
It would be of interest what Software you are encountering this with?
In addition what USB cable are you using and what length, as there is a USB standard >here< that defines the maximum length a cable should have to be within the specifications.
These are not Poly limitations but physical limitations.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
To answer those questions:
1) We are running version 3.2.1-224090 of the X50 software according to the admin page.
2) Our USB cable is a 6 foot USB A to C cable. As best I know this should be well below the length limitations of the wiring.
Hello @Robert P
is this a high-end cable or just a cheap cable?
I suggest you get this into support.
I ran into this issue myself and discovered that the x50 only supports device mode though the USB-C port and not through the USB-A which are used for expandable cameras and other future uses. I was able to get this working by running a USB-C to USB-A 3.0 short cable to an active USB-A 3.0 female to male extender cable to our boardroom table, we also added a long HDMI cable to the table for good measure and zip tied the cables together. Keep in mind the USB cable length is beyond the USB spec (unsupported by Poly I'd imagine) that's why we used the active cable.
Here is everything we used to get it working:
UGREEN USB C Cable 90 Degree Right Angle
Cable Matters 10M Active USB Extension Cable Male to Female
30ft HDMI cable
Hopefully this helps you or someone else who ran into this issue, it's not clearly stated in the documentation that the USB-C port is the only supported port for device mode.