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Poly X50 Dual Monitors: Both monitors dont wake up from sleep

Nick.Klinkhammer@hirschbach.co
Occasional Contributor

Poly X50 Dual Monitors: Both monitors dont wake up from sleep

We have the poly X50 connected to two Sony televisions via HDMI cables. When we turn the TVs off and back on, only one tv remains connected to the poly. We have this issue on multiple polycoms so we know its not a bad HDMI port. 

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2 REPLIES 2
SteffenBaierUK
Polycom Employee & Community Manager

Re: Poly X50 Dual Monitors: Both monitors dont wake up from sleep

Hello Nick.Klinkhammer@hirschbach.co ,

 

Welcome to the Poly Community.


Your post does not contain the minimum information for any volunteer in this community to comment on. These are listed in the ReadMeFirst and/or FAQ

 

As this is reproducible I suggest you open a ticket with Support.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
omicronx9
Occasional Contributor

Re: Poly X50 Dual Monitors: Both monitors dont wake up from sleep

Hi there i have this same issue did you raise a case with Support and get any feedback? 

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