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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎02-01-2021 10:06 AM

HP Recommended

Updated an X50/C60 system w/VideoOS 3.3.1 and according to page #8 of the release notes:

"When you pair a Trio C60 system, Device Mode works in Poly Video Mode or Partner Mode
(when using Zoom)."

I'm unable to determine exactly how Device Mode is launched via the C60 interface.
Any suggestions? 

Thanks

Poly Trio C60: 7.0.0.4268
Poly X50: 3.3.1-284016

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-03-2021 09:57 AM

HP Recommended

Hello @jbass_srcinc ,

 

From our Video FAQ:

 

Aug 09, 2016 Question: Why can Poly not discuss future software Versions within the Community?

Explanation:Poly, as a US-based company, cannot share any future release dates or new features due to the requirement of a non-disclosure agreement / NDA prior to this. Via the medium of a community forum, we are unable to do this.

 

I am not saying this is coming but I suggest you work with a Poly reseller and/or a Poly sales engineer for any future releases.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

Was this reply helpful? Yes No
4 REPLIES 4

‎02-01-2021 10:07 AM

HP Recommended

Release Notes:
https://support.polycom.com/content/dam/polycom-support/products/telepresence-and-video/g7500/releas...

Was this reply helpful? Yes No

‎02-03-2021 01:58 AM

HP Recommended

Hello @jbass_srcinc 

 

the documentation must be incorrect and we are getting this fixed.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎02-03-2021 06:40 AM

HP Recommended

Steffen,

It would be nicer if the C60 had this capability, I don't understand why it doesn't because if you are using a touchscreen monitor and initiate Device Mode through that the interface on the Trio changes and you are able to exit Device Mode via the Trio. So theoretically it does work in a sense. 

 

-James

 

Was this reply helpful? Yes No

‎02-03-2021 09:57 AM

HP Recommended

Hello @jbass_srcinc ,

 

From our Video FAQ:

 

Aug 09, 2016 Question: Why can Poly not discuss future software Versions within the Community?

Explanation:Poly, as a US-based company, cannot share any future release dates or new features due to the requirement of a non-disclosure agreement / NDA prior to this. Via the medium of a community forum, we are unable to do this.

 

I am not saying this is coming but I suggest you work with a Poly reseller and/or a Poly sales engineer for any future releases.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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