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Poly X50 & Trio C60: Enabling device mode in Partner Mode (Zoom) w/VideoOS 3.3.1?

SOLVED
jbass@srcinc
Valued Contributor

Poly X50 & Trio C60: Enabling device mode in Partner Mode (Zoom) w/VideoOS 3.3.1?

Updated an X50/C60 system w/VideoOS 3.3.1 and according to page #8 of the release notes:

"When you pair a Trio C60 system, Device Mode works in Poly Video Mode or Partner Mode
(when using Zoom)."

I'm unable to determine exactly how Device Mode is launched via the C60 interface.
Any suggestions? 

Thanks

Poly Trio C60: 7.0.0.4268
Poly X50: 3.3.1-284016

Message 1 of 5
1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: Poly X50 & Trio C60: Enabling device mode in Partner Mode (Zoom) w/VideoOS 3.3.1?

Hello jbass@srcinc ,

 

From our Video FAQ:

 

Aug 09, 2016 Question: Why can Poly not discuss future software Versions within the Community?

Explanation:Poly, as a US-based company, cannot share any future release dates or new features due to the requirement of a non-disclosure agreement / NDA prior to this. Via the medium of a community forum, we are unable to do this.

 

I am not saying this is coming but I suggest you work with a Poly reseller and/or a Poly sales engineer for any future releases.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 5 of 5
4 REPLIES 4
jbass@srcinc
Valued Contributor

Re: Poly X50 & Trio C60: Enabling device mode in Partner Mode (Zoom) w/VideoOS 3.3.1?

Message 2 of 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: Poly X50 & Trio C60: Enabling device mode in Partner Mode (Zoom) w/VideoOS 3.3.1?

Hello jbass@srcinc 

 

the documentation must be incorrect and we are getting this fixed.

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 5
jbass@srcinc
Valued Contributor

Re: Poly X50 & Trio C60: Enabling device mode in Partner Mode (Zoom) w/VideoOS 3.3.1?

Steffen,

It would be nicer if the C60 had this capability, I don't understand why it doesn't because if you are using a touchscreen monitor and initiate Device Mode through that the interface on the Trio changes and you are able to exit Device Mode via the Trio. So theoretically it does work in a sense. 

 

-James

 

Message 4 of 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: Poly X50 & Trio C60: Enabling device mode in Partner Mode (Zoom) w/VideoOS 3.3.1?

Hello jbass@srcinc ,

 

From our Video FAQ:

 

Aug 09, 2016 Question: Why can Poly not discuss future software Versions within the Community?

Explanation:Poly, as a US-based company, cannot share any future release dates or new features due to the requirement of a non-disclosure agreement / NDA prior to this. Via the medium of a community forum, we are unable to do this.

 

I am not saying this is coming but I suggest you work with a Poly reseller and/or a Poly sales engineer for any future releases.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 5 of 5