• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎11-16-2021 01:50 PM

HP Recommended

Has anyone been able to chain the Poly Trio 8500 as the microphone for the Poly X50 unit? It seems that the advanced admin portal on the Trio is missing a few line items that might help make this easier, but I'm unable to link both devices. This is the first attempt at getting the Trio linked with the X50 for audio. Any insight would be greatly appreciated.

Software Version: 5.9.5.2982

Currently Platform: Microsoft Teams
MAC: 64:16:7F:DE:58:AC

5 REPLIES 5

‎11-16-2021 01:59 PM

HP Recommended

Hello @DenverTyler ,

 

Welcome back to the Poly Community. 


Both the communities Must Read First and the FAQ reference the basic minimum information a new or follow-up post should contain.

This ensures the questions having to be asked are limited and any new or follow-up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

 

Your post provides none of these so please update your post if you expect anyone to try and help you.

 

Ensure you also state what provider mode the Studio X is in.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎11-17-2021 01:17 AM

HP Recommended

Hello @DenverTyler ,

 

Editing a post after a reply was provided does not mark this as a new post so it is lost as we assume the original poster never replied to the follow-up questions.

 

Again we are missing what mode the Studio X is in but have a look at our VoIP FAQ post here:

 

Aug 27, 2021 Question: Why do I not see the different Base Profile modes offered when factory resetting /OOB / Out Of Box wizard a Poly device?

Resolution: Please check => here <=

 

Depending on how the unit was purchased, aka in your case an openSIP -025 SKU you should see after a factory reset the option to use the device in Poly Controller. In this mode, it will show up on the Studio X Web Interface and can be paired.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎11-17-2021 07:38 AM

HP Recommended

Hi Steffen, 

This unfortunately does not answer the question, so maybe I'm posting this in the wrong part of the forum. The device has been reset to factory but it seems that the Poly Trio 8500 still does not offer the ability to connect the Poly X50 unit as the audio input, even though they are on the same network. For some reason, I can't even access the Trio via the IP in the settings, so I'm at a total loss at this juncture.

 

Was this reply helpful? Yes No

‎11-17-2021 09:43 AM

HP Recommended

Hello @DenverTyler ,

 

I suggest you check the VoIP  FAQ and check the troubleshooting articles there.

 

If this is not possible please work with Poly Support in your region >here<

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎11-18-2021 01:35 AM

HP Recommended

Hi @DenverTyler,

 

have a look here:

https://aitsc.de/blog/poly-studio-im-controler-mode

 

Also check this one becaus of your GUI problem:

https://community.polycom.com/t5/Microsoft-UC-Platforms/FAQ-Enabling-the-Web-Interface-on-a-Polycom-...

 

Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.