Have an issue with the Poly x50 & TC8 when booting up in Microsoft Teams Provider, follow the steps and tells me setup complete but then shows a message " Couldn't find any devices, make sure the device you want to pair is signed in to the same Teams account"
Since this we have tried various o365 accounts, reset back system back to factory settings, updated all software to the latest it shows available.
X50 Software Version : 3.9.0-358026
TC8 Software version : 3.9.0-210608
Application manager Microsft Teams Current Version: 1449/18.104.22.1681120201
Pic attached of the TC8 error, called the phone support of Poly....didn't get very far knowledge was very basic and poor service.
o365 accounts we are using all have Business Standard licenses active, teams works fine on other devices such as PC's, Mac's phones etc no issues.
If we restart the provider in Zooms this works fine no issues.
Hello @iTD Dept ,
Welcome to the Poly Community.
As you have already excluded an issue with the Studio X and TC8 by using Zoom it is clearly not an issue with the device itself.
I can only suggest checking this post >here< where we explain that our Partner Microsoft provided an update to their software which "should" fix an issue around LLDP/VLAN/TC8 pairing.
I can only recommend applying this Microsoft Teams App 1449/22.214.171.1241122201 APK 2G via the Teams Admin Center.
Should you still experience an issue please work with our Partner Microsoft as they provide the software running on the MTRoA devices we and competitors use.
Microsoft can troubleshoot this by analyzing the logs of the device.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
So how do we upgrade:
The Teams Admin Center can upgrade this remotely to the Microsoft Teams App 1449/126.96.36.1991122201 APK 2G
Cant see option for this
Hello @iTD Dept
This should show the devices in question and:
If clicked on it:
Or if accessing the device itself under Health:
For any follow-up questions around our Partner Microsoft TAC and/or updating their Application please work with Microsoft support.
This link goes to Teams Room on Android but no devices shows under any of the tabs Teams Room, Touch consoles, Config profiles
Still a Teams issue or Poly issue?
Hello @iTD Dept
Our Partner Microsoft provides Poly and other competitors with the Teams application running on these MTRoA and multiple additional Microsoft applications ensure the communication with the TAC.
You should see this and any other signed-in devices here:
As this is our partner Microsoft platform I can only suggest working with them as something seriously is wrong or restricted in your network preventing this to work.
Thanks Steffen for your reply, after speaking to Microsoft they advise this is nothing to do with them as they cant even see the end point device.
Steps we have taken so far:
Teams update also run direct from the devices list under teams admin portal.
Why does the Tc8 not control the whole function of logging both devices into teams?
Not very practical for multi user teams room.
Any help and advice appreciated.
Hello @iTD Dept ,
our Partner Microsoft designed their application that way without any additional input from Poly. Other providers do not use the same approach.
Only Microsoft can answer these questions as once signed into Teams the device communicates via the Microsoft Teams application and in addition the extra Microsoft Application (Company portal etc.)with the Microsoft Teams platform.
Microsoft can advise you on the relevant Ports and IP addresses needed for this. Also, Microsoft can explain limitations around compliant Android devices and Azure.
From our FAQ:
Jan 3, 2020 Question: Is there a way to modify Intunes Policy Exclusion for Teams Android Devices to cater to older Android versions?
Resolution: Please check => here <=
The above is similar to you using a Microsoft OS like Windows with any hardware vendor simply pre-installing this on a PC.
Support needs to come from Microsoft
If you still struggle please work with a Poly reseller as we do offer chargeable services you can purchase so we walk you through everything.
Myself as a Poly employee providing a voluntary service in this community can no longer reply to your topic as you clearly need to work with Microsoft support.
Other community volunteers can try and help you and are welcome to do so.