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Polycom 7000 cant make call over local LAN

Occasional Contributor

Polycom 7000 cant make call over local LAN

I have 8 Polycom 7000s for 5 years and they have all stopped working just recently.  Until now i have had no issues


Its saying -

Your call could not be completed because the call was routed through an intermediate network that does not service the far site. Contact your network administrator for assistance”.



This is bizarre as i look after the network and the firewalls.  None of these devices go outside my network and i dont think much has changed on the network that would stop them working


Could this be a license issue?






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Polycom Employee & Community Manager

Re: Polycom 7000 cant make call over local LAN

Hello Kevin,

welcome to the Polycom Community.

The community's Video FAQ contains this post here:

  • Jun 21,2014 Question: Are there specific Ports in my firewall that I need to open in order to utilize video conferencing?

    Answer: Please check the relevant release notes or admin guide for your device under the section “Inbound and Outbound Ports” or "Port usage" => here <=.

    In addition check this FAQ post => here <= for more details and troubleshooting suggestions.

The above FAQ posts should give you enough information to start troubleshooting this before opening a support call with Polycom via your Polycom reseller.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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