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Polycom GS 700,500 Firmware Upgrade

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Occasional Contributor

Polycom GS 700,500 Firmware Upgrade

Dears,

 

I have 2 devices GS 500 & 700, i dont know how i can upgrade the firmware. could you please advise what is the correct steps to make the upgrade.

 

Appreciated

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Polycom Employee & Community Manager

Re: Polycom GS 700,500 Firmware Upgrade

Hello @Karim Farid ,

 

Welcome to the Poly Community.

 

As already outlined by @mshu  all the information is within the Admin Guide.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

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Trusted Contributor

Re: Polycom GS 700,500 Firmware Upgrade

Hi,

 

have a lool at the Admin Guide, it´s all in there. ;-) The units should have an active service, else you can´t update them.

 

https://documents.polycom.com/bundle/rpgs-ag-6-2-2/page/t-rpgs-ag-update-software-from-the-web-inter...

 

  1. Open a supported browser.
  2. Configure the browser to allow cookies.
  3. In the browser address line, enter the IP address of your RealPresence Touch device using the format http://IPaddress (for example, http://10.11.12.13).
  4. Enter the Admin ID as the user name (default is admin), and then enter the Admin remote access password.

    The default password is the RealPresence Touch serial number.

    The first time you open the device web interface each day, and after you select any of the interface options, you might need to enter a user name and password.

  5. On the device's Home Page, click Software Update.
  6. Enter the server address for the update.

    The default server address, polycom, is the address for the Polycom public soft-update repository and has the latest released software version available.

  7. Click Save.
  8. Click Check for Software Updates.
  9. Click Download and Install Software.

    Download progress displays during installation

 

Message 2 of 4
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Occasional Contributor

Re: Polycom GS 700,500 Firmware Upgrade

Thank you for the reply, i have another question is there any method to upgrade the firmware through flash drive without need to connect the device to the internet to download the upgrade .

Message 3 of 4
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Polycom Employee & Community Manager

Re: Polycom GS 700,500 Firmware Upgrade

Hello @Karim Farid ,

 

Welcome to the Poly Community.

 

As already outlined by @mshu  all the information is within the Admin Guide.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 4