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Polycom Group 500 Point to Point Audio/Video blank

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rjwyant
Occasional Contributor

Polycom Group 500 Point to Point Audio/Video blank

Good afternoon,

 

Recently upgraded 4 Polycom Group 500 series endpoints to version 6.0.0-280932. Since that time, any time we do a point to point from one of these 4 endpoints, one of the locations does not receive any audio or video, but the other side receives audio / video without any issues. 

 

If two of these same endpoints dial into the a 5310 MCU , video / audio for BOTH sites pass through without any issue. Looking at the CDRs I noticed that for point to point, H.264-HP (high profile) is used, but when the systems go through the MCU, just H.264 is being used. 

 

Could High Profile be the issue and how do I disable it? Bandwidth is not a concern for us. 

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Polycom Video EP PLM
Polycom Employee & Moderator

Re: Polycom Group 500 Point to Point Audio/Video blank

If this was working prior to upgrading to 6.0 please open a service report with your Polycom service site so that Polycom engineering can look at this.

 

If you can get Wireshark traces along with the endpoint logs that may help them.

 

 

View solution in original post

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1 REPLY 1
Polycom Video EP PLM
Polycom Employee & Moderator

Re: Polycom Group 500 Point to Point Audio/Video blank

If this was working prior to upgrading to 6.0 please open a service report with your Polycom service site so that Polycom engineering can look at this.

 

If you can get Wireshark traces along with the endpoint logs that may help them.

 

 

View solution in original post

Message 2 of 2