Polycom Group 500. Problem with content sharing by USB Type-C
Hi, We have some Polycom Group 500 and we recently bought laptops (Dell) without hdmi ports, only usb type-c. We tried to sharing content from these laptops to our codecs using the adapter USB Type-C - HDMI. But we see only Black Screen. Also we check it on a simple hdmi monitor, it fine displays video from laptop
Resolution: HDCP stands for High-bandwidth Digital Content Protection to prevent copying of digital audio and video content as it travels across connections as explained in detail => here <=
I suggest you check if these adapters by any chance support HDCP as we cannot display the content in this case.
---------------- The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels. Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's