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Polycom Group 500. Problem with content sharing by USB Type-C

MaratG
Occasional Visitor
‎02-20-2020 03:32 AM
‎02-20-2020 03:32 AM

Polycom Group 500. Problem with content sharing by USB Type-C

Hi,
We have some Polycom Group 500 and we recently bought laptops (Dell) without hdmi ports, only usb type-c. We tried to sharing content from these laptops to our codecs using the adapter USB Type-C - HDMI. But we see only Black Screen.
Also we check it on a simple hdmi monitor, it fine displays video from laptop 

 

Polycom RealPrecence Group 500

sw 6.2.2-580140

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SteffenBaierUK
Polycom Employee & Community Manager Polycom Employee & Community Manager
Polycom Employee & Community Manager
‎02-20-2020 03:46 AM
‎02-20-2020 03:46 AM

Re: Polycom Group 500. Problem with content sharing by USB Type-C

Hello @MaratG 

 

From our FAQ:

 

Jul 12, 2016 Question:What is HDCP?

Resolution: HDCP stands for High-bandwidth Digital Content Protection to prevent copying of digital audio and video content as it travels across connections as explained in detail => here <= 

 

I suggest you check if these adapters by any chance support HDCP as we cannot display the content in this case.

 

Best Regards

 

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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