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Polycom Group 500. Problem with content sharing by USB Type-C

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Occasional Visitor

Polycom Group 500. Problem with content sharing by USB Type-C

Hi,
We have some Polycom Group 500 and we recently bought laptops (Dell) without hdmi ports, only usb type-c. We tried to sharing content from these laptops to our codecs using the adapter USB Type-C - HDMI. But we see only Black Screen.
Also we check it on a simple hdmi monitor, it fine displays video from laptop 

 

Polycom RealPrecence Group 500

sw 6.2.2-580140

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Polycom Employee & Community Manager

Re: Polycom Group 500. Problem with content sharing by USB Type-C

Hello @MaratG 

 

From our FAQ:

 

Jul 12, 2016 Question:What is HDCP?

Resolution: HDCP stands for High-bandwidth Digital Content Protection to prevent copying of digital audio and video content as it travels across connections as explained in detail => here <= 

 

I suggest you check if these adapters by any chance support HDCP as we cannot display the content in this case.

 

Best Regards

 

Steffen Baier

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