Upon establishing a Skype/Lync call to someone in the buisness from the unit in question, the call goes throiugh fine & the person answers. The operator then wishes to add a second person to the call, chooses to add them in from the menu, finds them in the directory & chooses to call them. The call appears to be taking place, but then stops & the second person is not added to the call. This also happens when attemping to add another person into a Skype meeting that is already taking place. When joining a Skype meeting everyone joins & is able see & hear fine, its only when attempting to add another participant to the meeting, or call that it fails.
This functionality has been tested & shown to work on the desktop client, which leads me to beleieve it might be the Polycom unit at fault?
The unit has Multipoint, Skype & HD licences, AD integrated.
The nearest I got to the issue having a look around, was ... this post ... in which it also descibes the symptoms i'm facing, however having checked the unit in question, it is set to 'When available' for Require AES Encryption for calls.
Any ideas at all?
welcome to the Polycom Community.
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Software versions tested on are as follows:
Release - 5.1.1-300113
Release - 6.1.0-310348
Release - 6.1.2-380088
Appologies this was not stated before....
I believe we added additional PSTN Support in 6.1.3 so I suggest you test this first.
Hi, the calls we are making are not PSTN based, they are all using Skype, happy to try the firmware you suggested & re-test if you think it will make a difference?