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Polycom Group 500 with EagleEye III Video Quality Issue

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Occasional Visitor

Polycom Group 500 with EagleEye III Video Quality Issue

Hello

We are using Polycom Group 500 with EagleEye III 12x camera. We are not pleased with the video quality as when comparing with the video quality result of regular laptop built-in camera, the video quality result is lesser. My question is, is there is anyany standard configuration or settings that can be done to achieve crisp & improved quality. Or is it because Group 500 works best only with EagleEye IV?

 

Regards

SF 

Message 1 of 6
5 REPLIES 5
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Polycom Employee

Re: Polycom Group 500 with EagleEye III Video Quality Issue

hi Supervc123,
Not sure of the exact software version you are running on the GS unit .There are many factors that influence video quality such as room lighting , latency , packet loss , QOS etc. There is a call statistics you can check from the GS itself . Also , there could be differences with respect to the endpoint capabilities for video for point to point calls and for calls to bridges . You can tweak the QOS and network quality settings to see it gives you better results :

Check Pgs 29 and 39 of the admin guide :
http://www.polycom.com/content/dam/polycom/common/documents/technical-guides/rpgs-v410j-administrato...
Regards,
Karthik Sivaram

Please remember to "Kudo" a post that helped you and / or "Accept as Solution" if it solves your issue.

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.

Polycom employee participation within this community is not mandatory and any post or article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 6
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Occasional Visitor

Re: Polycom Group 500 with EagleEye III Video Quality Issue

Thanks for reply.

 

Could this be down to the capability of EagleEyeIII?

Message 3 of 6
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Polycom Employee

Re: Polycom Group 500 with EagleEye III Video Quality Issue

Nope EagleEye III is compatible with GS 500.
Regards,
Karthik Sivaram

Please remember to "Kudo" a post that helped you and / or "Accept as Solution" if it solves your issue.

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.

Polycom employee participation within this community is not mandatory and any post or article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 4 of 6
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Occasional Visitor

Re: Polycom Group 500 with EagleEye III Video Quality Issue

Reason why im asking because the quality issue noticed is on local end self view.


@Supervc123 wrote:

Thanks for reply.

 

Could this be down to the capability of EagleEyeIII?


 

Message 5 of 6
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Polycom Employee

Re: Polycom Group 500 with EagleEye III Video Quality Issue

1. Try replacing the cables connected to the camera.
2. Also factory reset the GS unit to remove any custom configurations and reconfigure the device to connect to the camera.
Regards,
Karthik Sivaram

Please remember to "Kudo" a post that helped you and / or "Accept as Solution" if it solves your issue.

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.

Polycom employee participation within this community is not mandatory and any post or article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 6 of 6