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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎07-03-2014 07:15 AM

HP Recommended

Hi all,
I have small problem with my Polycom Group 500. I have version of SW : 4.1.3
When I have group 500 connected through HDMi cable to the TV or PC , the audio is correct, but when I have group 500 connected through HDMI cable to projector, which has speakers, I have no audio. where can be issue? input and output ports on the projector are OK.
Could you help me someone with my problem ?
thanks

1 REPLY 1

‎07-03-2014 07:39 AM

HP Recommended

Hello VANlili,

welcome to the Polycom Community.

We support HDMI audio PCM stereo format with auto-rate adaption on both inputs and outputs.

 

I would suggest you gather some logs and then forward them via your Polycom reseller to Polycom support so we can investigate this.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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