Plantronics + Polycom. Now together as Poly Logo

Polycom Group 500

VANlili
Contributor

Polycom Group 500

Hi all,
I have small problem with my Polycom Group 500. I have version of SW : 4.1.3
When I have group 500 connected through HDMi cable to the TV or PC , the audio is correct, but when I have group 500 connected through HDMI cable to projector, which has speakers, I have no audio. where can be issue? input and output ports on the projector are OK.
Could you help me someone with my problem ?
thanks

Message 1 of 2
1 REPLY 1
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom Group 500

Hello VANlili,

welcome to the Polycom Community.

We support HDMI audio PCM stereo format with auto-rate adaption on both inputs and outputs.

 

I would suggest you gather some logs and then forward them via your Polycom reseller to Polycom support so we can investigate this.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2