Hi, Poly Team, we received an alert that detected 1 of our Polycom device (10.11.30.11) is trying to connected to (22.214.171.124) which is consider blacklist IP. This connectivity is triggered 1 of the alarm
Details as per below.
Alarm Date & Time (SL Time – GMT +5.5)
04/26/2021 8:38:41 pm
IP Address (Origin)
IP Address (Destination)
System software and serial no details as per attached.
Kindly advise us on what troubleshooting that we need.
Hello @mie ,
Welcome back to the Poly Community.
I would suggest you update to a currently supported version like 126.96.36.199
If you still see the issue work with your Poly reseller to get this into support.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Thanks for your reply,
Before we proceeding to upgrade, there are some questions raised against this by end user.
They need to understand in detail why the system has been talking to blacklisted IPs, especially the cyber-criminal activities.
Appreciate if you can revert on this.
Herewith, i'm attached the log file for your reference
Hello @mie ,
I am just a volunteer in this community like everybody else. If you want an official answer this needs to come into support so our security team can look at this.