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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi, Poly Team, we received an alert that detected 1 of our Polycom device (10.11.30.11) is trying to connected to (198.23.200.241) which is consider blacklist IP. This connectivity is triggered 1 of the alarm

 

Details as per below.

 

Case Details:

 

Alarm Name

COVID-19_Attack

Case ID

8286

Alarm Date & Time (SL Time – GMT +5.5)

04/26/2021 8:38:41 pm

IP Address (Origin)

10.11.30.11

IP Address (Destination)

198.23.200.241

Port (origin)

22   

Direction

Outbound

Event Count

1

 

System software and serial no details as per attached.

 

Kindly advise us on what troubleshooting that we need.

 

Thanks.

6 REPLIES 6
HP Recommended

Hi, anyone can answer this?

HP Recommended

Hello @mie ,

 

Welcome back to the Poly Community.


I would suggest you update to a currently supported version like 6.2.2.6

 

If you still see the issue work with your Poly reseller to get this into support.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hi Steffen,

 

Thanks for your reply,

 

Before we proceeding to upgrade, there are some questions raised against this by end user. 

They need to understand in detail why the system has been talking to blacklisted IPs, especially the cyber-criminal activities.

 

  1. Which process and executable has initiated the connection?
  2. Is this process and the executable legitimate?
  3. What is the need to communicate with the blacklisted IPs?
  4. Is this a legacy system? Can we limit access to this system only to specific allowed IPs on the Internet?

Appreciate if you can revert on this.

 

Thanks.

 

HP Recommended

Herewith, i'm attached the log file for your reference

HP Recommended

Hello @mie ,

 

I am just a volunteer in this community like everybody else. If you want an official answer this needs to come into support so our security team can look at this.


Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hi Steffen,

 

Thanks, noted that.

 

 

 

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