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Polycom Group Series 500 Logs - interpretation guidelines or tool

Occasional Contributor

Polycom Group Series 500 Logs - interpretation guidelines or tool

Is there a way or tool that i can use when looking at RPG 500 logs? When you download the system logs, there are tons of files and no guideline whatsoever which one of those files should be used to help troubleshoot any issue.


My issue:  I have an RPG 500 (which has been working) that uses a SfB Online account to register to  - all of a sudden it stopped working.  I need to decipher the log so i can go to my firewall admin (if FW issue) or network (if network issue).


In summary: is there a way / tool to make it easier to look at the logs?

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Polycom Employee & Community Manager

Re: Polycom Group Series 500 Logs - interpretation guidelines or tool

Hello @Ellegee ,


welcome to the Polycom Community.


The logs are traditionally not for end users and we do not provide any guides on how to interpret them.


For such issue most likely our trained support team would need to look at this.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2