I am not able to restore from USB Stick on Group 700. I have downloaded 22.214.171.124.tar and placed it to FAT32 forrmatted USB along with sw_keys.txt. sw_keys.txt file containing serial number only. Previously 4.0.2 was installed on system. Followed the steps as mentioned in Admin Guide. I cannot update to 126.96.36.199 because my system is out of warranty.
I am stucked up at the error "A compatible software update package was not found. Please save a compatible software update package to the USB device and try the software update process again."
I am using the front USB Port of group 700, when using back port the system is unable to detect USB Stick.
Please help me in this.
welcome back to the Polycom Community.
The usage of a Key File should not be required in your case as you are not updating to a higher version.
Usually you simply dump the downloaded file into the root directory of an USB stick.
Have you tried any other Version than 188.8.131.52 yet?
Why do you need to recover the unit and how did it get into the state it is currently in?
Have you contacted your Polycom reseller yet ? It should be in their best interest to support you with this as they have sold you the unit. They can also usually open a PPI / Pay Per Incident Ticket for your with Polycom support.
Judging by your other yet unanswered post => here <= you seem to have several Polycom units so I would suggest you speak to your reseller.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Polycom Global Services
Dear Steffen Baier,
Thanks for your reply. Answers of your questions;
The previous Software version was 4.0.2, but thats not available for download. So that was the main reason for using 184.108.40.206.
Will it be possible to have the download link for 4.0.2.tar?