Polycom HD8000 content issue with Cisco CMS bridge

[IT.AVW]

Hi,

I'm unable to send content from our Polycom HDX8000 endpoint via Cisco CMS bridge. We are on firmware 3.1.11-53024.

I've heard about a HF version that may resolve this but am unable to find it- According to the Polycom Support page we are on the latest firmware?

Can you please advise.

[SteffenBaierUK]

Hello IT.AVW,

welcome to the Polycom Community.

Usually HotFixes are only available to Support Customers so you may have to open a Service Ticket or downgrade the official software to a prior working release.

I will try and check internally if there is a known issue.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[IT.AVW]

Hi Steffen,

Thanks for your response. Can you please confirm which firmware is needed for the fix? I could not find any information regarding any previous firmware revisions that would fix the issue, apart from the HotFix to version 3.1.11

Regards, IT.AVW

[SteffenBaierUK]

Hello IT.AVW,

I only had a brief look for CSM / CISCO / Content and could not find anything in our internal database.

So if you do not know a specific hotfix build you will have to work with your Polycom reseller on this.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[IT.AVW]

 Hi Steffen,

Your Polycom Knowledge base page offered the potential resolution on Article 31813

http://support.polycom.com/PolycomService/knowledgebase/redirectToConsonaApp.htm

 I will try and reach out to our reseller to see if they can get in touch with you about attaining the HotFix

[SteffenBaierUK · Accepted solution]

Hello all,

Please try => here <=

Password to unzip Aug1!

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[SteffenBaierUK]

Hello IT.AVW,

did the HotFix address your issue?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[IT.AVW]

Hi Steffen,

Thanks for providing the HotFix. It was very helpful indeed!

I can confirm that this now works and we are able to send content from the HDX8000 over the Cisco CMS bridge with HF-3.1.11_03-53076.

Thanks for your help and for getting back promptly with the resolution.