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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎02-08-2018 12:26 PM

HP Recommended

Ok Im able to connect point to point but when connecting thru the bridge the problem occurs. I can see and hear the other sites but they can not see or hear me.

 

Software Version: Release - 3.0.6-37004

Far Site Syatem  TANDBERG/4103 (X7.1)

3 REPLIES 3

‎02-12-2018 03:50 PM

HP Recommended

First check the release notes to see if there is any indication of interoperability testing with that TAA device.

 

I would also recommend you upgrade the the latest release, 3.1.12, as there have been a lot of changes in the software.  3.0.6 was out 5/2013 and the current version, 3.1.12 was out the end of last year.

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‎02-13-2018 12:45 PM

HP Recommended

I figured this out finally. The old HDX 6000 that was replaced had a Multipoint license on it. The power supply had gone bad in it. Polycom would not give me the license key so i just put the power supply out of the refurb we purchased into the old HDX 6000 and got the old one working again.

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‎02-14-2018 03:03 AM

HP Recommended

Hello @lewisjo,

welcome to the Polycom Community.

Just to clarify a couple of things. Your original post did not mention that this only happened after you replaced a defective HDX with a new 2nd hand one.

 

In addition the lack of a Multipoint license should not cause what you had seen as you mention a Bridge which instigates that you dial into a Bridge rather than the HDX being the bridge.

 

And finally Polycom would replace any defective device with the same i.e. Licenses installed if officially RMA'ed via Polycom support.

 

We cannot provide licenses for devices who have not come back into Polycom and had been replaced outside of Polycom.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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