Plantronics + Polycom. Now together as Poly Logo

Polycom HDX 6000 Connecting to Bridge Issue

Highlighted
Visitor

Polycom HDX 6000 Connecting to Bridge Issue

Ok Im able to connect point to point but when connecting thru the bridge the problem occurs. I can see and hear the other sites but they can not see or hear me.

 

Software Version: Release - 3.0.6-37004

Far Site Syatem  TANDBERG/4103 (X7.1)

Message 1 of 4
3 REPLIES 3
Highlighted
Polycom Employee & Moderator

Re: Polycom HDX 6000 Connecting to Bridge Issue

First check the release notes to see if there is any indication of interoperability testing with that TAA device.

 

I would also recommend you upgrade the the latest release, 3.1.12, as there have been a lot of changes in the software.  3.0.6 was out 5/2013 and the current version, 3.1.12 was out the end of last year.

Message 2 of 4
Highlighted
Visitor

Re: Polycom HDX 6000 Connecting to Bridge Issue

I figured this out finally. The old HDX 6000 that was replaced had a Multipoint license on it. The power supply had gone bad in it. Polycom would not give me the license key so i just put the power supply out of the refurb we purchased into the old HDX 6000 and got the old one working again.

Message 3 of 4
Highlighted
Polycom Employee & Community Manager

Re: Polycom HDX 6000 Connecting to Bridge Issue

Hello @lewisjo,

welcome to the Polycom Community.

Just to clarify a couple of things. Your original post did not mention that this only happened after you replaced a defective HDX with a new 2nd hand one.

 

In addition the lack of a Multipoint license should not cause what you had seen as you mention a Bridge which instigates that you dial into a Bridge rather than the HDX being the bridge.

 

And finally Polycom would replace any defective device with the same i.e. Licenses installed if officially RMA'ed via Polycom support.

 

We cannot provide licenses for devices who have not come back into Polycom and had been replaced outside of Polycom.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4