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Polycom HDX 6000 factory reset waranty

Occasional Visitor

Polycom HDX 6000 factory reset waranty



I am planning to factory reset Polycom HDX 6000 to reconfigure it, will waranty persist on the product or wil there be any changes after the factory reset?


Thank you

Message 1 of 4
Polycom Employee & Community Manager

Re: Polycom HDX 6000 factory reset waranty

Hello Kiril,

welcome to the Polycom Community.

I am unsure why a factory reset would affect the warranty status of a device.


All the reset does is to restore the unit into the same state it was when it left the factory.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Occasional Visitor

Re: Polycom HDX 6000 factory reset waranty

Thank you for a quick reply, would it affect licensing if I do a factory reset?


Is it possible to do a firmware upgrade?

Message 3 of 4
Joe Vallender
Valued Contributor

Re: Polycom HDX 6000 factory reset waranty

Before you do a factory reset, make sure you have a backup if possible and document any feature licenses installed.

Message 4 of 4