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Polycom HDX 7000 Network Resource Unavailable

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Frequent Visitor

Polycom HDX 7000 Network Resource Unavailable

We have the HDX 7000.  It works fine with ISDN.  

Now I converted to IP and try to connect to another Polycom QDX 6000.

 

Both 2 Polycom is the same network, 30 yards apart.  No firewall between them.  

 

As soon as I enter the IP address from HDX 7000.  The message "Network Resource Unvailable"

 

I can ping both Polycoms and am able to connect to the HDX 7000 to copy its profile to my Mac.

 

What did I miss in here?  Thank ahead. 

Message 1 of 5
4 REPLIES 4
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Polycom Employee & Community Manager

Re: Polycom HDX 7000 Network Resource Unavailable

Hello Thang,

welcome to the Polycom Community.

It is always useful to include the currently used Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
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Frequent Visitor

Re: Polycom HDX 7000 Network Resource Unavailable

I have the release 2.5.0.5-3548

Message 3 of 5
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Polycom Employee & Community Manager

Re: Polycom HDX 7000 Network Resource Unavailable

Hello Thang,

I suggest you upgrade to the latest supported software version 2.6.1.3 and then try again.

 

Next steps are a wireshark trace to check the traffic and/or looking at the logs. You may also want to try and use something like RealPresence Desktop to call to.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 5
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Frequent Visitor

Re: Polycom HDX 7000 Network Resource Unavailable

Found the answer.

 

When I ping these 2 Polycoms.  From QDX 6000 to HDX 7000, I saw this message

H.323 is not reachable

SIP is not reachable.

 

Could not turn on the H.323 from the screen menu.  Had to turn both of them on from my PC.  Soon as I turned on, it works.

 

 

Message 5 of 5